Help & FAQs

Frequently asked questions

What is an accredited investor?

Accredited investors meet standards defined by the US Securities and Exchange Commission which allow them to invest in certain private securities offerings. Most startups raising money do so from accredited investors only.


The SEC web site contains the full definition. In general, any of the following would meet the standard:


  • Individuals with annual income over $200K (individually) or $300K (with spouse) over the last 2 years and an expectation of the same this year
  • Individuals with net assets over $1 million, excluding the primary residence (unless more is owed on the mortgage than the residence is worth)
  • An institution with over $5 million in assets, such as a venture fund or a trust
  • An entity made up entirely of accredited investors

What is CoinList?

CoinList is where early adopters invest in and trade the best digital assets.

How do I show accreditation based on crypto assets?

In order to fulfill the accreditation requirements with your crypto-asset holdings, you can either

  • Upload a screenshot from a credible cryptocurrency exchange or wallet showing holdings & valuations worth over $1MM USD. The screenshot should include the date and evidence tying the investor to the account (e.g. your name or the investing entity's name), or
  • Upload a message cryptographically signed using the private key of your wallet or wallets, proving that you own assets worth over $1MM USD. 
In either case, you will also need to provide documentation of your debts (e.g. via a credit report or letter from your accountant) in order to qualify. 


Detailed instructions for preparing a signed message


1. Prepare the following message for signature:


I, <Signatory Name>, certify under penalty of perjury that <Investing Entity Name> is the sole owner of the cryptocurrency address associated with this message as of <Today's Date>.


Replace the angle brackets with your name, the name of the investing entity, and the date.


2a. Signing the message - ETH


For Ether, use MyEtherWallet's message signing tool


Paste the message into the text field.




Select your wallet provider. (In this example, we use MetaMask.)




Click 'Connect'. Then, click 'Sign Message' to sign and approve the transaction. (There is no cost.)




Here is an example signed message:




2b. Signing the message - BTC


For Bitcoin, most wallets implement the ability to sign a message with your Bitcoin address’ private key. See this tutorial about how to sign a messaging with a blockchain.info wallet. See here for Jaxx wallet.


3. Submitting


Create a document with the message you signed, address, and message signature (sample information provided below):


A. Message:


I, John Smith, certify under penalty of perjury that I am the sole owner of the cryptocurrency address associated with this message as of Dec. 13, 2017.


B. Address


1UsRE3sak3u7qNaQ8Y1X4UmQS93qruLMt


C. Signature


IEXlF8laYLp1ZdQbIxWcXvQdt7d/0TyKLqKMNoTdpqCXG7LLm6upe4wjl6q9ZAtHc4paw9LqP8CudBNyOEwt1mo=


You can upload this information via the CoinList sale registration process or email the information to our team at [email protected].


In the event that your funds are spread across multiple wallets, you will need to include a signed message from each address.


Also, remember to provide documentation of your debts (e.g. via a credit report or letter from your accountant).

How long do wire and ACH transfers take?

Domestic Wire transfers can take up to 1-2 business days. 

International Wire transfers can take up to 5-7 business days. 


Normal ACH transfers can take up to 3-7 business days.

Instant ACH transfers are credited same day, but the debit may not be reflected in your bank account for up to 1-2 business days.


There are limits to the maximum amount you can fund your account via ACH. Please see coinlist.co/legal for the most up to date information. 

What’s a qualified purchaser?

Qualified purchasers as defined by the US Securities and Exchange Commission are individuals with at least $5M in investments or funds with at least $25M in investments.

CoinList Referral Ticket Competition

Update - June 15, 2020 

Referral Tickets will continue to be awarded until 10,000 tickets have been distributed per the eligibility of CoinList's Referral Program. 


Overview - Referral Tickets

If you refer a friend to CoinList and your friend successfully onboards to coinlist.co and completes a buy or sell order of $100 USD or more (or 100 USD equivalent of any cryptocurrency) in a single trade within 90 days of signing up, you and your friend each receive one referral ticket. You can receive multiple tickets during the period. The competition ends once 10,000 referral tickets are distributed. 


After 10,000 tickets are distributed, CoinList will randomly select one referral ticket from the pool of all referral tickets. An individual user may earn unlimited referral tickets during the period. The owner of the winning referral ticket will receive 1 BTC, which will be automatically deposited into his or her account. 


Eligibility 

In order to be eligible for the referral tickets, both users must be in one of CoinList Market's approved jurisdictions. Please see coinlist.co/legal for more details on approved jurisdictions. Additionally: 


  • Each user must sign up and complete KYC.
  • The new user must sign-up via an eligible referral link. 
  • Only one referral link may be used. 
  • Only one entity per user is eligible.
  • CoinList employees and contractors are not eligible. 
  • New users must make a purchase or sale of $100 (or cryptocurrency equivalent) in a single transaction
  • CoinList reserves the right to not distribute rewards to any user for any reason at its sole discretion. 

CoinList reserves the right to not award rewards for any reason at its sole discretion. 


Competition Period

The competition period will end after 10,000 referral tickets have been distributed. Any referrals made after this date will not credit either the referring user or their friend with either the referral bonus or the ticket.


Reward Distribution

The winning ticket from the competition will be selected at random from the pool of 10,000 referral tickets following the close of the Competition Period. The owner of the winning ticket in the competition will receive 1 BTC, subject to eligibility, which shall be deposited into such user’s CoinList wallet. 


The winner of the competition will be announced shortly following the end referral via email. The winner of the competition agrees to have their name used in additional CoinList marketing materials in association with this competition. 


Additional Terms & Conditions

You agree to be bound by these Rules and the CoinList Terms and Conditions by participating in the Referral Competition. CoinList Markets does not guarantee any payment pursuant to the Rules. 10,000 referral tickets are available during the period. CoinList Markets reserves the right to change the Rules or cancel the Referral Competition at any time in its sole and absolute discretion.





What is KYC/AML?

In order to invest through CoinList, you need to pass identity verification and KYC/AML (Know Your Customer/Anti-Money Laundering) checks. These checks apply equally to U.S. and non-U.S. residents. In general, you will need to provide name, address, a selfie, and government-issued ID image. 


You can learn more about KYC/AML here.

Topics

Investors

What is an accredited investor?

Accredited investors meet standards defined by the US Securities and Exchange Commission which allow them to invest in certain private securities offerings. Most startups raising money do so from accredited investors only.


The SEC web site contains the full definition. In general, any of the following would meet the standard:


  • Individuals with annual income over $200K (individually) or $300K (with spouse) over the last 2 years and an expectation of the same this year
  • Individuals with net assets over $1 million, excluding the primary residence (unless more is owed on the mortgage than the residence is worth)
  • An institution with over $5 million in assets, such as a venture fund or a trust
  • An entity made up entirely of accredited investors

How do I show accreditation based on crypto assets?

In order to fulfill the accreditation requirements with your crypto-asset holdings, you can either

  • Upload a screenshot from a credible cryptocurrency exchange or wallet showing holdings & valuations worth over $1MM USD. The screenshot should include the date and evidence tying the investor to the account (e.g. your name or the investing entity's name), or
  • Upload a message cryptographically signed using the private key of your wallet or wallets, proving that you own assets worth over $1MM USD. 
In either case, you will also need to provide documentation of your debts (e.g. via a credit report or letter from your accountant) in order to qualify. 


Detailed instructions for preparing a signed message


1. Prepare the following message for signature:


I, <Signatory Name>, certify under penalty of perjury that <Investing Entity Name> is the sole owner of the cryptocurrency address associated with this message as of <Today's Date>.


Replace the angle brackets with your name, the name of the investing entity, and the date.


2a. Signing the message - ETH


For Ether, use MyEtherWallet's message signing tool


Paste the message into the text field.




Select your wallet provider. (In this example, we use MetaMask.)




Click 'Connect'. Then, click 'Sign Message' to sign and approve the transaction. (There is no cost.)




Here is an example signed message:




2b. Signing the message - BTC


For Bitcoin, most wallets implement the ability to sign a message with your Bitcoin address’ private key. See this tutorial about how to sign a messaging with a blockchain.info wallet. See here for Jaxx wallet.


3. Submitting


Create a document with the message you signed, address, and message signature (sample information provided below):


A. Message:


I, John Smith, certify under penalty of perjury that I am the sole owner of the cryptocurrency address associated with this message as of Dec. 13, 2017.


B. Address


1UsRE3sak3u7qNaQ8Y1X4UmQS93qruLMt


C. Signature


IEXlF8laYLp1ZdQbIxWcXvQdt7d/0TyKLqKMNoTdpqCXG7LLm6upe4wjl6q9ZAtHc4paw9LqP8CudBNyOEwt1mo=


You can upload this information via the CoinList sale registration process or email the information to our team at [email protected].


In the event that your funds are spread across multiple wallets, you will need to include a signed message from each address.


Also, remember to provide documentation of your debts (e.g. via a credit report or letter from your accountant).

What’s a qualified purchaser?

Qualified purchasers as defined by the US Securities and Exchange Commission are individuals with at least $5M in investments or funds with at least $25M in investments.

What is KYC/AML?

In order to invest through CoinList, you need to pass identity verification and KYC/AML (Know Your Customer/Anti-Money Laundering) checks. These checks apply equally to U.S. and non-U.S. residents. In general, you will need to provide name, address, a selfie, and government-issued ID image. 


You can learn more about KYC/AML here.

Is there a contact email?

All questions can be sent to [email protected].


How long does accreditation take?

Accreditation can take up to 72 hours, though it’s usually much faster. You can see the status of your accreditation application here.


Please contact [email protected] with any accreditation specific inquiries.


Why do you need my SSN?

Your SSN is required under our KYC/AML policy, a process set by our banking provider. We verify US investor's social security number and birthdate against credit records then verify the investment signatory against OFAC and similar databases to flag prohibited or high risk persons and entities.


How do I accredit my company?

In order to accredit your company entity with CoinList, you need to meet any of these following SEC requirements:


  • upload statements showing net assets greater than $5m, dated within 90 days 
  • upload documents showing that all shareholders are qualified purchasers 
  • upload documents showing that all shareholders are accredited investors based on individual assets over $1m or income over $200k ($300k with spouse)

How do I accredit my trust?

In order to accredit a trust, you need to provide documents showing the trust's asset amount is over $5m. You can have your attorney or CPA write a letter attesting to this. Here is a set of templates that can be signed by them.

Why is a credit report necessary?

If you are providing evidence of your accreditation on the basis of having over $1 million in net assets, the company you are investing in is required to verify your debts in order to confirm that your net assets are greater than $1M. CoinList requests this credit report and includes only total debts (excluding mortgages) when verifying your accredited investor status.

Why did my accreditation status "expire"?

According to SEC rules, we must check your accreditation status every three months if you accredited based on net-worth, and annually if you accredited based on income.

Who will see accreditation documents I upload?

Documents you upload as evidence of accreditation are kept private and are only used to assess your accreditation status. Our team of licensed attorneys and CPA's review these documents to ensure that the relevant accredited investor thresholds are met.


About

What is CoinList?

CoinList is where early adopters invest in and trade the best digital assets.

What is Token Sale Manager?

Token Sale Manager (formerly "ComplyAPI") empowers digital asset companies and networks to run a compliant token sale by providing tools to manage investors, meet compliance requirements, sign and distribute documents, and securely accept payments.

Can non-US residents use CoinList?

Non-US investors can invest and trade on CoinList as long as they meet local laws regarding investment compliance. Please visit coinlist.co/legal for more information and contact [email protected] with any questions.


Is CoinList licensed or regulated?

CoinList Markets, LLC is registered as a money services business with the Financial Crimes Enforcement Network (FinCEN), Registration Number 31000158383629. CoinList Markets, LLC is registered with the Nationwide Multistate Licensing System and Registry (NMLS), ID number 1785267. 


CoinList Services, LLC is a technology services company that assists with the compliant purchase and sale of tokens and is not a licensed entity.


CoinList Lend, LLC is a proprietary cryptocurrency lender and is not a licensed entity. 


EC Securities LLC is a FINRA and SEC registered broker-dealer CRD#: 287845/SEC#: 8-69913.


Payments & Wallets

How long do wire and ACH transfers take?

Domestic Wire transfers can take up to 1-2 business days. 

International Wire transfers can take up to 5-7 business days. 


Normal ACH transfers can take up to 3-7 business days.

Instant ACH transfers are credited same day, but the debit may not be reflected in your bank account for up to 1-2 business days.


There are limits to the maximum amount you can fund your account via ACH. Please see coinlist.co/legal for the most up to date information. 

How long do bitcoin transactions take?

Bitcoin transactions have hundreds to thousands of confirmations from their networks to confirm that they are real transactions. CoinList waits for 6 confirmations to consider the transaction - this can take anywhere from thirty minutes to twelve hours.


How long do ether transactions take?

CoinList waits for 30 confirmations to consider an ETH or ERC-20 transaction final. Although typically this should only take about ~5 minutes,this can take anywhere from five minutes to four hours. You can see the number of confirmations in your CoinList wallet.

Can I fund my wallet or investments using my online exchange wallet?

Yes. 


For withdrawals, you should re-confirm the withdrawal address on both your 3rd party exchange wallet and CoinList prior to submitting a withdrawal. Exchanges have various policies for crypto deposits, and the sending addresses don't always match the receiving addresses. We recommend you designate a return address for which you hold the private keys. CoinList is not responsible for transfers being appropriately credited to your account at a 3rd party exchange. 

Are there deposit and withdrawal fees?

Other than as set forth below, CoinList does not charge fees associated with withdrawing or depositing crypto. However, the applicable network may charge transfer fees, which are not paid to CoinList or the custodian. 


CoinList Markets does not charge for ACH transfers or crypto transfers.


CoinList charges $10 per outgoing U.S. wire and $30 per outgoing foreign wire.

CoinList does not charge for incoming wires. 


If an incoming wire cannot be matched to your name, we will not attempt to return the wire if the amount is less than $10 for US bank accounts or $30 international bank accounts. Please contact customer support, if you believe a wire has not been properly credited to your account.

How do I fund my CoinList wallet?

U.S. residents may deposit USD via ACH or wire. Simply click “deposit” from inside your USD wallet. In order to deposit via ACH you will have to link your bank account with Plaid. 


U.S. and foreign residents may deposit USD via wire. Simply click deposit from inside your USD wallet. 


U.S. and foreign residents may deposit via crypto. Simply click deposit from inside the appropriate crypto wallet. 


What's a wallet?

In general, a wallet is a program that enables users to send and receive digital currency and track their balances and transactions. They also store important security information: your public and private keys. There are several types of wallets: Hardware, Software, and Online. Hardware wallets store a user's private keys on a hardware device like a USB. Trezor and Ledger are popular hardware wallet brands. Software wallets run as an app on your phone or desktop. Online wallets run in the cloud and are accessible from any computer or smartphone in any location. 


CoinList offers online wallets. 


We also use the term "wallet" to describe your U.S. dollar account. 

Rewards

CoinList Referral Ticket Competition

Update - June 15, 2020 

Referral Tickets will continue to be awarded until 10,000 tickets have been distributed per the eligibility of CoinList's Referral Program. 


Overview - Referral Tickets

If you refer a friend to CoinList and your friend successfully onboards to coinlist.co and completes a buy or sell order of $100 USD or more (or 100 USD equivalent of any cryptocurrency) in a single trade within 90 days of signing up, you and your friend each receive one referral ticket. You can receive multiple tickets during the period. The competition ends once 10,000 referral tickets are distributed. 


After 10,000 tickets are distributed, CoinList will randomly select one referral ticket from the pool of all referral tickets. An individual user may earn unlimited referral tickets during the period. The owner of the winning referral ticket will receive 1 BTC, which will be automatically deposited into his or her account. 


Eligibility 

In order to be eligible for the referral tickets, both users must be in one of CoinList Market's approved jurisdictions. Please see coinlist.co/legal for more details on approved jurisdictions. Additionally: 


  • Each user must sign up and complete KYC.
  • The new user must sign-up via an eligible referral link. 
  • Only one referral link may be used. 
  • Only one entity per user is eligible.
  • CoinList employees and contractors are not eligible. 
  • New users must make a purchase or sale of $100 (or cryptocurrency equivalent) in a single transaction
  • CoinList reserves the right to not distribute rewards to any user for any reason at its sole discretion. 

CoinList reserves the right to not award rewards for any reason at its sole discretion. 


Competition Period

The competition period will end after 10,000 referral tickets have been distributed. Any referrals made after this date will not credit either the referring user or their friend with either the referral bonus or the ticket.


Reward Distribution

The winning ticket from the competition will be selected at random from the pool of 10,000 referral tickets following the close of the Competition Period. The owner of the winning ticket in the competition will receive 1 BTC, subject to eligibility, which shall be deposited into such user’s CoinList wallet. 


The winner of the competition will be announced shortly following the end referral via email. The winner of the competition agrees to have their name used in additional CoinList marketing materials in association with this competition. 


Additional Terms & Conditions

You agree to be bound by these Rules and the CoinList Terms and Conditions by participating in the Referral Competition. CoinList Markets does not guarantee any payment pursuant to the Rules. 10,000 referral tickets are available during the period. CoinList Markets reserves the right to change the Rules or cancel the Referral Competition at any time in its sole and absolute discretion.





CoinList Referral Rewards

(Updated  June 30th, 2020) 


CoinList Referral Program 

If you refer a friend to CoinList and your friend successfully onboards to coinlist.co and completes a buy or sell order of $100 USD or more (or 100 USD equivalent of any cryptocurrency) in a single trade within 90 days of signing up, you and your friend may be eligible to receive ~$10 of BTC deposited into each of your CoinList Wallets.


There are 2000 rewards available for all users each month. You may see the remaining rewards for the current month at coinlist.co/rewards. Rewards will be distributed on a first-come, first-serve basis. If there are no more remaining rewards for the month and you make a successful referral, you will not receive a referral reward in that month or any other. 


If you make a successful referral, your referral reward will be delivered to your wallet approximately 4 days after the transaction. The amount of BTC will be calculated at the market price of BTC at the time of distribution. 


Eligibility 

In order to be eligible for the referral bonus, both users must be in one of CoinList Market's approved jurisdictions. In addition, new user accounts from Bangladesh, India, Indonesia, Philippines, Nigeria, Russia, Uzbekistan, Thailand, and Vietnam are ineligible.  Please see coinlist.co/legal for more details on approved jurisdictions. 


Additionally

  • Each user must sign up and complete KYC.
  • The new user must sign-up via an eligible referral link. 
  • Only one referral link per new user may be used. 
  • Only one entity per user is eligible.
  • CoinList employees and contractors are not eligible. 
  • New users must make a purchase or sale of $100 (or cryptocurrency equivalent) in a single transaction
  • New user must trade within 90 days of completing KYC
  • CoinList reserves the right to not distribute rewards to any user for any reason at its sole discretion. 

Period

There are 2000 rewards available for all users each month. You may see the remaining rewards for the current month at coinlist.co/rewards. The program has no scheduled end-date. CoinList retains the right to end or modify the rewards program at any time. 


Reward Distribution

For each eligible referral, CoinList will distribute $10 of BTC, which shall be deposited into such user’s CoinList wallet subject to eligibility. Rewards will be distributed approximately 4 days after an eligible referral. 


The amount of BTC will be calculated at the market price of BTC at the time of distribution. It may not equal exactly $10 due to market price fluctuations.


There are 2000 rewards available for all users each month. Rewards will be distributed on a first-come, first-serve basis. If there are no more remaining rewards for the month and you make a successful referral, you will not receive a referral reward in that month or any other.  


Additional Terms & Conditions

You agree to be bound by these Rules and the CoinList Terms and Conditions, found here, by participating in the Referral Program. CoinList Markets does not guarantee any payment pursuant to the Rules. CoinList Markets reserves the right to change the Rules or cancel the Referral Program at any time in its sole and absolute discretion. CoinList Markets also reserve the right to render a user ineligible for participation in this referral program should it hold, in its sole discretion, that the user has engaged in any fraudulent, deceptive, abusive or unlawful behavior, including but not limited to Prohibited Use or Prohibited Businesses as those terms are defined in the Terms of Service, found here.


Compliance

What are the risks of investing in virtual currencies?

  • virtual currency is not legal tender, is not backed by the government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections;
  • legislative and regulatory changes or actions at the state, federal, or international level may adversely affect the use, transfer, exchange, and value of virtual currency;
  • transactions in virtual currency may be irreversible, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable;
  • some virtual currency transactions shall be deemed to be made when recorded on a public ledger, which is not necessarily the date or time that the customer initiates the transaction;
  • the value of virtual currency may be derived from the continued willingness of market participants to exchange fiat currency for virtual currency, which may result in the potential for permanent and total loss of value of a particular virtual currency should the market for that virtual currency disappear;
  • there is no assurance that a person who accepts a virtual currency as payment today will continue to do so in the future;
  • the volatility and unpredictability of the price of virtual currency relative to fiat currency may result in significant loss over a short period of time;
  • the nature of virtual currency may lead to an increased risk of fraud or cyber attack; 
  • the nature of virtual currency means that any technological difficulties experienced by the licensee may prevent the access or use of a customer’s virtual currency; and
  • any bond or trust account maintained by the licensee for the benefit of its customers may not be sufficient to cover all losses incurred by customers.

What is a foreign shell bank?

Foreign shell banks are non-U.S. banks without a physical presence in any country. A "foreign bank" is any bank organized under non-U.S. law or an agency, branch or office of a bank located outside the U.S. The term does not include an agent, agency, branch or office within the U.S. of a bank organized under foreign law.

What is a private banking account?

A “private banking” account is an account (or any combination of accounts) that requires a minimum aggregate deposit of $1,000,000, is established for one or more individuals and is assigned to or administered or managed by, in whole or in part, an officer, employee or agent of a financial institution acting as a liaison between the financial institution and the direct or beneficial owner of the account.  

What is KYC?

KYC stands for Know Your Customer and encompasses certain procedures that we employ to positively identify that you are, who you say you are. We use a number of tools to confirm your identity and ensure your eligibility for the CoinList services. This process can take between 0-3 business days for individuals, and for entities and trusts this can take up a week. 


You may be restricted from certain activities on the CoinList platform until you have completed identity verification. 


What is a foreign financial institution?

A foreign financial institution is: 


(1) a non-U.S. bank; 

(2) any branch or office located outside the United States of a broker-dealer; futures commission merchant or introducing broker; or open-end mutual fund company; 

(3) any other person organized under foreign law (other than a branch or office of such person in the United States) that, if it were located in the United States, would be a broker-dealer; futures commission merchant or introducing broker; or open-end mutual fund company; and 

(4) any person organized under foreign law (other than a branch or office of such person in the United States) that is engaged in the business of and is readily identifiable as: (a) a currency dealer or exchanger; or (b) a money transmitter.  


Who can use wallets? Who can buy and sell cryptocurrencies?

Subject to regulatory restrictions, anyone can use wallets, and anyone can buy and sell cryptocurrencies. There is no accreditation requirement. Users must complete KYC and identity verification. 


You can see a full list of supported jurisdictions here.


Token sales

How can CoinList help with my token offering?

Please fill out our application form here and we'll get back to you.

Which types of currency can I invest with on CoinList?

You can invest with US dollars, Bitcoin, Ether, or USD-C. 

What if my wire does not clear before the sale close?

If your transfer comes in after today's registration deadline, we cannot guarantee your allocation since the token purchases are on a first-come first-serve basis. I apologize for any inconvenience that this may cause.

Investing with Crypto: What is the estimated price?

When you start the investment flow, we show you an estimated conversion rate from crypto. This price is not final and may not reflect the actual investment amount. Your final price is determined once the conversion is executed. For example, if you wait 30 minutes to send BTC after completing the investment flow, the price may have gone up or down in that time. Once we receive your crypto transaction, we will send an email confirmation specifying the price at which we converted your crypto into USD or USDC, the fees charged by CoinList Markets LLC as well as your final investment amount.


Investing with crypto - how do I determine my final investment amount?

If you invested with USD or USDC, your investment amount will be the same amount as your investment less any applicable wire or network fees (not charged by CoinList).


If you invested with BTC or ETH, your final price and investment amount is determined once the conversion is executed and you receive a confirmation. Your final investment amount will be the converted amount of USD or USDC less the applicable fees. 


Your investment is not confirmed until after the payment is received and you complete all the required documentation.  


Investing with crypto - do I need to do anything to complete the conversion?

No - when you invest in a Token Sale on CoinList with crypto, we will automatically convert your crypto into the currencies that are being accepted by the issuer. Once you have transferred the crypto, you do not need to perform any further actions and will receive an email confirmation. If you do not wish to have CoinList Markets LLC convert your crypto you may convert your cryptocurrency elsewhere and use such converted currency instead.


Investing with crypto - how is the conversion price determined?

We display an estimated price as you are going through the investment flow [read more]. If you deposit crypto into your CoinList wallet immediately after finishing this step, it will likely be close to the actual conversion rate. However, we cannot guarantee this - conversion rates are determined by the market and can change quickly. 


Once we receive crypto, we will initiate the conversion and our liquidity partners provide a conversion price. CoinList selects the best price from among the offers. This is the price you will receive.

Investing with crypto - what if I don’t like the price provided by CoinList?

By using the conversion services, you are agreeing in advance to the final price determined by CoinList. If you would like to control the conversion price, please convert any crypto to USD or USDC prior to initiating the investment. 


Why was my crypto converted?

All investments done via CoinList are denominated in USD, and so regardless of whether someone pays with crypto or USD, we will denominate your investment in USD (or USDC). You can read about how we determine a conversion rate at https://coinlist.co/help/how-is-the-price-determined.


In many cases, issuers want to allow investors to participate with crypto but do not want to hold crypto on their balance sheets. In those cases, CoinList will convert your investment into USD (or another cryptocurrency that the issuer wants to hold).

Trading

What are the fees?

You can find the most up to date information on trading fees here.


Are there minimum or maximum order sizes?

Yes, you can find the most up to date minimum and maximum trade limits here https://coinlist.co/legal


How do I redeem Wrapped Bitcoin (WBTC) for BTC?

To unwrap WBTC into BTC, you first need to have WBTC in your CoinList wallet. Once your wallet is funded with WBTC:


  • Click “Unwrap” from inside your WBTC wallet.
  • Enter the amount of WBTC you wish to swap into BTC
  • Click “Confirm Unwrap” to receive BTC directly in your BTC wallet.


WBTC will be debited from your WBTC wallet and you will receive BTC in your BTC wallet. 


Please note that you will have two different wallets. You will not receive BTC in your WBTC wallet. 


What is Wrapped Bitcoin (WBTC)?

Wrapped Bitcoin (WBTC) is an ERC-20 token backed 1:1 by Bitcoin and held at Bitgo Trust, and the underlying holdings are verifiable here. WBTC brings the liquidity of Bitcoin to the Ethereum ecosystem. 


Users can wrap and unwrap BTC seamlessly via their CoinList wallet.

How do I make a trade?

When you're logged in, click on Trade in the left navigation. 


Once you see the trading screen. You will then be prompted to enter an amount of a specific cryptocurrency you wish to buy or sell. Once you have set the amount, you can preview the order. 


After selecting “preview order”, you will be presented with the price for your order. You will have 30 seconds to confirm the trade. If you do not confirm the trade within 30 seconds, you will be required to re-input your order. The price may change after the 30 second window. Once you confirm the order, the trade will be considered final and it will be executed, you will see the resulting balances in your applicable CoinList Wallets.

Are there minimum price increments for orders?

Yes, but these are not uniform across all assets, please see https://coinlist.co/legal for the most up to date information. 

What assets can I trade?

You can view currently supported assets on https://coinlist.co/legal




Do all users automatically have access to CoinList wallets & trading?

Depending on when you signed up for CoinList, you may need to complete additional compliance in order to use wallets and trading. You can complete your registration at https://coinlist.co/wallets/new.  New users should automatically have access to wallets and trading, subject to additional jurisdiction restrictions. 

How long does a trade take to clear?

Confirmed trades typically take only a few seconds to clear and to be reflected in your CoinList Wallet. 


How do I get Wrapped Bitcoin (WBTC)?

To obtain WBTC, you first need to have BTC in your CoinList wallet. You can either directly deposit BTC in your wallet or you can buy BTC through CoinList. Once your wallet is funded with BTC: 


  • Click “Wrap” from inside your BTC wallet.
  • Enter the amount of BTC you wish to convert into WBTC
  • Click “Confirm Wrap” to process the transaction

BTC will be debited from your BTC wallet and you will receive WBTC in your WBTC wallet. 

Please note that you will have two different wallets. You will not receive WBTC into your BTC wallet. 

What are the fees to Wrap and Unwrap WBTC?

CoinList charges a flat 0.25% trading fee to wrap or unwrap WBTC.

How long does it take to wrap and unwrap BTC?

A CoinList affiliate manages its own pool of BTC and WBTC, so the process is usually immediate. When demand is high, it is possible that the pool temporarily runs out of BTC or WBTC. If that is the case, the wrapping or unwrapping service will pause until the pool is replenished. This situation is usually addressed within twenty-four (24) hours.

How to buy Algorand (ALGO)

To buy Algorand (ALGO):


  • 1. Create an account - Creating an account on CoinList takes minutes. You'll need to provide identity information. And we require 2-factor authentication for added security.
  • 2. Deposit U.S. dollars or crypto - Funding with U.S. dollars can be done with wires or ACH. You can also deposit U.S. dollar-based stablecoin, USDC. And you can deposit BTC, ETH, MKR, DAI, ALGO, and other cryptocurrencies. 
  • 3. Buy ALGO - Once your deposits have cleared, you're ready to go. You can store your ALGO in your online CoinList wallet for free.

How to buy Ethereum (ETH)

To buy Ether (ETH)


  • 1. Create an account - Creating an account on CoinList takes minutes. You'll need to provide identity information. And we require 2-factor authentication for added security.
  • 2. Deposit U.S. dollars or crypto - Funding with U.S. dollars can be done with wires or ACH. You can also deposit U.S. dollar-based stablecoin, USDC. And you can deposit BTC, ETH, ALGO, OXT, and other cryptocurrencies.
  • 3. Buy ETH - Once your deposits have cleared, you're ready to go. You can store your ETH in your online CoinList wallet for free.

How to buy Bitcoin (BTC)

To buy Bitcoin (BTC)


  • 1. Create an account - Creating an account on CoinList takes minutes. You'll need to provide identity information. And we require 2-factor authentication for added security.
  • 2. Deposit U.S. dollars or crypto - Funding with U.S. dollars can be done with wires or ACH. You can also deposit U.S. dollar-based stablecoin, USDC. And you can deposit BTC, ETH, MKR, DAI, ALGO, and other cryptocurrencies.
  • 3. Buy BTC - Once your deposits have cleared, you're ready to go. You can store your BTC in your online CoinList wallet for free.

How to buy Orchid (OXT)

To buy Orchid (OXT):


  • 1. Create an account - Creating an account on CoinList takes minutes. You'll need to provide identity information. And we require 2-factor authentication for added security.
  • 2. Deposit U.S. dollars or crypto - Funding with U.S. dollars can be done with wires or ACH. You can also deposit U.S. dollar-based stablecoin, USDC. And you can deposit BTC, ETH, MKR, DAI, ALGO, and other cryptocurrencies. 
  • 3. Buy OXT - Once your deposits have cleared, you're ready to go. You can store your OXT in your online CoinList wallet for free.

How to buy Maker (MKR)

To buy Maker (MKR):


  • 1. Create an account - Creating an account on CoinList takes minutes. You'll need to provide identity information. And we require 2-factor authentication for added security.
  • 2. Deposit U.S. dollars or crypto - Funding with U.S. dollars can be done with wires or ACH. You can also deposit U.S. dollar-based stablecoin, USDC. And you can deposit BTC, ETH, MKR, DAI, ALGO, and other cryptocurrencies.
  • 3. Buy MKR - Once your deposits have cleared, you're ready to go. You can store your MKR in your online CoinList wallet for free.

How to buy Dai

To buy Dai:


  • 1. Create an account - Creating an account on CoinList takes minutes. You'll need to provide identity information. And we require 2-factor authentication for added security.
  • 2. Deposit U.S. dollars or crypto - Funding with U.S. dollars can be done with wires or ACH. You can also deposit U.S. dollar-based stablecoin, USDC. And you can deposit BTC, ETH, MKR, DAI, ALGO, and other cryptocurrencies.
  • 3. Buy DAI - Once your deposits have cleared, you're ready to go. You can store your DAI in your online CoinList wallet for free.

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